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Payments, refunds and cancellation

Last updated 5 November 2026

This page explains how paying Pixelvile works for a website, online booking and the monthly care plan. Your quote and service agreement show the exact amounts for your business; if they say something different from this page, the agreement wins.

How you pay

  • 50% to start. We begin work once half the build fee is paid.
  • A 30-day live trial. When your site goes live you get 30 days to use it with real customers. There is no care-plan fee during the trial.
  • The rest when you're happy. At the end of the trial you pay the other half of the build fee and the care plan starts, billed monthly in advance.
  • We take UPI and bank transfer. Every payment gets an invoice; any GST is shown on it before you pay.

If you decide not to continue

  • You can stop at any point before the end of the trial. Tell us and you won't pay the balance or any care-plan fee.
  • You keep your domain (it's registered in your name from day one) and we hand you an export of your data and the site's content.
  • The first 50% is not refunded, because it pays for the design and build work already done.

Care plan: minimum term and cancelling

  • After the trial, the care plan has a minimum term of 6 months (3 months on Starter). This is what lets us keep the build fee low.
  • After the minimum term you can cancel any time with 30 days' notice by WhatsApp or email. Service runs to the end of the period you've paid for.
  • We don't refund part-months, and we don't charge anything for leaving. Your data export and domain go with you.

When we do refund

  • Paid twice or paid the wrong amount: refunded in full.
  • We can't deliver: if we can't build what we agreed and can't put it right within a reasonable time, we refund the part of the advance not yet earned.
  • Plans we stop offering: if we ever stop a service you've paid ahead for, you get back the unused months.
  • Refunds go back to the account you paid from, within 7 working days of us agreeing them.

Things we can't refund

  • Domain registration and renewal fees once paid to the registrar (the domain stays yours).
  • Third-party costs already used, such as WhatsApp message charges or paid add-ons bought for you at cost.

Booking deposits

If you paid a deposit when booking with a business through one of our booking pages, that money went to the business, not to Pixelvile. Ask the business about refunds; their own policy applies.

Questions or complaints

Email kaushik@pixelvile.com or WhatsApp +91 62893 68923. We reply within 2 working days. Pixelvile Studio LLP, Kolkata.