Web-based CRM software for small business in Kolkata and India

Pixelvile is CRM software for small business: one customer list with every visit, booking, bill and note, an inbox for website enquiries, and follow-ups on WhatsApp, all in one dashboard that runs in the browser. It’s made for local businesses that serve customers in person, such as salons, clinics, cafés, repair services, coaching centres and homestays. Our team in Kolkata sets it up and looks after it. The customer list on its own is ₹299 a month, before GST.

What it costs to start

Customer list: ₹299 a month, with the enquiries inbox at ₹199.


Or the Business plan: ₹25,000–45,000 to set up and build your website, once, and ₹4,000–6,000 a month, with the customer list, bookings and reminders included.


Prices are before GST. No commission, and 30 days live before you pay the balance.

What our CRM software for small business does

CRM means customer relationship management: knowing who your customers are, what they’ve bought and when to get back to them. In Pixelvile it sits next to your bookings and bills, so it fills itself as you work.

One customer list

Every booking, order and invoice with a mobile number adds or updates that customer, matched by phone number, so there are no duplicates and nothing to type in twice. In Business and Premium, or ₹299 a month.

Visit history and notes

Open a customer to see their past and upcoming bookings, visits, last visit, total spent, invoices and birthday, plus private notes only your team sees. Packages and service contracts show there too when you use them.

Enquiries inbox

Contact forms on your website land in one inbox, with a WhatsApp alert to you. Each enquiry is marked new, replied or closed, so nothing is forgotten. In every plan, or ₹199 a month.

WhatsApp and email in the dashboard

Read and answer customers’ WhatsApp messages on your own number (₹999 a month, in Premium), and email on your own domain, such as info@yourbusiness.in (₹199 a month, in every plan).

Follow-ups that go by themselves

A WhatsApp reminder the day before each booking, a Google review request after the visit, and “time for your next visit” some days later. Customers who reply STOP are never messaged again.

Loyalty, packages and offers

Points on what customers spend, packs of sessions and memberships used visit by visit, and WhatsApp offers sent only to customers who asked for them.

Bookings and invoices on the same record

Online booking, GST invoices with a UPI link, part payments and a statement per customer showing what they still owe. Invoices are in Premium, or ₹699 a month.

Staff logins with the right limits

Owner, Manager or Staff for each person, with extra rights ticked one by one. Staff see their own day, not the customer list or money unless you allow it, and owners can download a log of who changed what.

Your data stays yours. Owners can download the customer list as a spreadsheet, or everything in the account in one file, at any time from Settings. You don’t need our permission and there’s no fee for it.

Who this customer management software is for

Businesses whose customers come in, book, buy and come back. Each kind of business gets the same customer list with the parts it needs switched on.

Salons and spas

Clients with their stylist, visits, colour notes, packages and points, and a book-again reminder after each cut.

Clinics

Patients with their appointments, doctor and bills. It runs the front desk and the money, not clinical records.

Cafés and restaurants

Regulars from table bookings and online orders, with loyalty points and offers they agreed to get.

Repair services

Customers with their address, appliances, home visits, job cards and yearly service contracts.

Coaching centres

Students and parents from admission enquiries and trial classes, with monthly fee invoices.

Hotels and homestays

Guests from your own booking page, with their stays, advances and invoices.

A CRM for businesses in Kolkata, set up in person

We’re a small team in Haltu, south Kolkata.

We come to you. For a business in Salt Lake, Ballygunge, Behala, Lake Town or anywhere else in Kolkata, we come in person to load your customer list from a spreadsheet, set up your services and messages, and show your team how it works on their own phones. Businesses outside Kolkata get the same setup over WhatsApp and phone.

Made for how India pays and talks. Prices are in rupees with GST the way you set it, payments are UPI-first, and the booking page your customers use speaks English, Bengali and Hindi.

What the CRM costs

Prices are before GST. No GST is charged for now. If that changes, any GST is shown on your invoice before you pay. Every module works with every plan.

Business (recommended)

Get booked

₹25,000–45,000to set up and build, once₹4,000–6,000a month, care plan
  • Customer list and enquiries inbox
  • Online booking and WhatsApp reminders
  • Google review requests
  • Email on your own domain
  • Your website, hosting and care
Premium

Grow

₹60,000 and upto set up and build, once₹8,000–15,000a month, care plan
  • Everything in Business
  • GST invoices and UPI links
  • Packages, memberships and book-again reminders
  • WhatsApp offers to customers who opted in
  • Messages from your own WhatsApp number

Modules on their own, a month

For keeping customers

  • Customer listEvery customer, their visits and notes.In Business and Premium₹299/month
  • Enquiries inboxWebsite forms in one inbox, with a WhatsApp alert.In every plan₹199/month
  • Email on your domainRead and answer info@ your domain in the dashboard.In every plan₹199/month
  • WhatsApp remindersThe day before each booking. Needs Online booking.In Business and Premium₹299/month
  • Google review requestsAsks every customer after their visit. Needs Online booking.In Business and Premium₹299/month
  • Book-again reminders“Time for your next visit”. Needs Online booking.In Premium₹299/month
  • Loyalty pointsPoints on spend, used as a discount at billing.Add-on on any plan₹299/month
  • Packages and membershipsPacks and memberships, used visit by visit.In Premium₹499/month
  • WhatsApp offersOnly to customers who asked for offers, with STOP on every message. Each message is charged on top.In Premium₹299/month
  • Own WhatsApp numberMessages go from your number, and you answer chats in the dashboard.In Premium₹999/month
  • Online bookingBooking page, services, slots and calendar.In Business and Premium₹1,499/month
  • Invoices and paymentsGST invoices, UPI links, who still owes.In Premium₹699/month
  • IntegrationsCalendar links, Tally Prime and Zoho Books exports, webhooks and an API.In Premium₹499/month

Want to see it first? Try it free for 14 days with a booking page, customer list and dashboard, no card needed. Every add-on and plan is on our pricing page.

What it doesn’t do

Better you hear it from us before you sign:

  • No sales pipeline with deal stages, forecasts or quotas for a team of sales reps. Enquiries are new, replied or closed.
  • No import button yet. We load your existing customer list from a spreadsheet during setup.
  • No bulk messages to bought or imported lists. Offers go only to customers who said yes themselves.
  • No automatic payment confirmation for plain UPI. Staff mark UPI payments received.

How we compare with Zoho CRM and HubSpot

Zoho and HubSpot facts are from their own pages as of November 2026, listed under sources below.

Pixelvile’s customer list compared with two sales CRMs
WhatPixelvileZoho CRMHubSpot
Built aroundCustomers who visit, book and pay: their bookings, bills and messages.Its page calls it sales CRM software.Its page says it organises contacts, tracks deals and helps close more sales.
Deals and pipelinesNone. Website enquiries are marked new, replied or closed.Its page lists advanced workflows and team spaces.Deal management and pipeline views are listed.
Other appsCalendar links, Tally Prime and Zoho Books exports, webhooks and an API.Lists integration with over 1,000 apps.Lists over 2,000 apps.
Getting startedWe set it up with your services and customers, and train your team.Plans and sign-up are on its own site.A free CRM, with no credit card needed to sign up.

When a sales CRM is the better choice

  • You have a sales team. Several reps working deals through stages, with targets and forecasts, need a sales CRM such as Zoho CRM or HubSpot.
  • You sell to other businesses over weeks of calls, meetings and proposals, rather than serving customers who walk in or book.
  • You want to connect many other apps yourself and build your own workflows.

We make more sense when your customers come to you, book, pay and come back, and you want their history, reminders, bookings and bills in one place, set up and looked after by people you can WhatsApp.

Sources

Every outside fact on this page comes from these pages, as we read them in November 2026. Products and prices change, so check the source before you decide.

  1. Zoho CRM. Official. Titled “Top-rated Sales CRM Software”, lists team spaces, advanced workflows and integration with over 1,000 apps
  2. HubSpot: Free CRM software for small businesses. Official. Organise contacts, track deals, pipeline views, over 2,000 apps, no credit card required

See it before you decide.

Our demo businesses are made up, with a year of made-up customers. Open the salon’s dashboard to see the customer list, visit history, packages and points, or pick another trade on the demos page. No sign-up. The dashboard opens as a demo for two hours.

Questions about the CRM

How much does the CRM cost, and how long does setup take?

The customer list on its own is ₹299 a month and the enquiries inbox ₹199 a month, before GST. Most businesses take the Business plan: ₹25,000–45,000 once for setup and your website, then ₹4,000–6,000 a month with bookings, reminders and the customer list included. You pay half the setup fee to start and get 30 days live before the balance is due.

Is it a web-based CRM?

Yes. It runs in the browser on any computer or phone, with nothing to install. You can also add it to an Android phone or an iPhone like an app. Everything is kept online, so it’s the same on every device.

Can I import my customer list?

Yes, as part of setup. Send us your list as a spreadsheet and we add names, phone numbers, emails and notes before you go live. There’s no import button in the dashboard yet, so after that, new customers come in through bookings, orders and invoices.

Can my staff see every customer’s details?

Only if you allow it. Everyone gets their own login as Owner, Manager or Staff. Managers see and download the customer list, and Staff logins don’t, unless you tick it for that person. Only owners can download everything in one file, and owners can download a log of who changed what.

Does it have a sales pipeline like Zoho CRM or HubSpot?

No. Pixelvile is a CRM for businesses that serve customers in person, built around visits, bookings, bills and follow-ups. If you run a sales team working deals through stages, a sales CRM is the better choice.

What happens to my data if I leave?

It’s yours. You keep your domain, your website content and an export of your data: customers, bookings and invoices. Owners can download it from Settings at any time. Booking, reminders and the dashboard stop, because they run on our system.

Book a 15-minute call

Pick a free time and we call you. We ask a few questions about your business, then tell you what would help and what it would cost. Nothing is sold on the call unless you want it.

Free call times show here once the page has loaded. Or tell us a good time in the form and we’ll call you.

Your call:

Call or WhatsApp?

Pixelvile uses your name, business, mobile, email and note only to arrange this call and follow up on it, and keeps them up to two years unless you become a client. To have them deleted or withdraw consent, write to support@pixelvile.com. Privacy, your rights and how to complain

See how your business looks on Google today.

Type your business’s name and get a free check in under a minute. Then we can talk about what to set up first.

Try it free