Booking confirmations, day-before reminders and other updates go to customers on WhatsApp. By default they come from Pixelvile’s verified number in your business’s name. Anyone who replies STOP is never messaged again.
Your own WhatsApp number
If your plan includes it, your messages can come from your own number instead, and you get Messages › WhatsApp in the dashboard:
- Inbox: conversations with your customers. You can reply freely within 24 hours of their last message. That’s WhatsApp’s rule, not ours.
- Templates: the approved message formats WhatsApp requires for messages outside those 24 hours, with their review status.
- Profile: how people see your number, its description and photo.
When connecting your number, you choose whether to keep using the WhatsApp Business app on your phone alongside the dashboard. The connection screen explains what each choice keeps and loses before you decide.
A message didn’t send?
Some messages wait for a one-tap Send, for example when the monthly allowance is used up. They appear in the dashboard with a Send button.
Updated 7 November 2026.