Bookings come in two ways: customers book themselves on your online booking page, and you or your team add the ones that come by phone, WhatsApp or walk-in. Both land on the same calendar, and the system never lets two bookings take the same slot.
Add a booking
- Open Bookings and press Add booking.
- Type the customer’s name and mobile number, then choose the service, the person or calendar, the day and the time.
- Choose how it came in (phone call, walk-in or other) and save.
If the slot is already full, you’ll be told. For a walk-in you really want to fit in, Add anyway puts it on the calendar knowingly.
See the day
Switch between one column per person (for example By doctor) and a List. Use Previous, Next and Today to move around. Staff who only see their own work see their own calendar.
From a booking
- The WhatsApp button opens a chat with the customer with a ready message about their booking.
- Create invoice starts an invoice with the customer and service already filled in (when Invoices is switched on).
What customers get
When a customer books, they get a confirmation, and the day before a reminder they can confirm or cancel from. Anyone who replies STOP gets no more messages. If your plan includes it, customers can also change or cancel a booking themselves from the link in their message, within the rules you set.
Waiting list
When a day is full, customers can join the waiting list. If a slot opens, you can offer it to them on WhatsApp, and the booking appears when they accept.
Updated 7 November 2026.