Messages people send to your business’s Facebook Page on Messenger, and direct messages to your Instagram account, can come into Messages › Messenger & Instagram, so your team answers them in one place with everything else.
Connect your Page
- Open Messenger & Instagram › Connection and press Continue with Facebook. Only the owner can do this.
- Sign in with the Facebook account that manages your Page, and tick your business’s Page. If your Instagram professional account is linked to that Page, tick it too.
- If you manage several Pages, the dashboard asks which one to use.
Instagram messages only come through if your Instagram account is a professional account linked to the Page, and in the Instagram app Settings › Messages and story replies › Connected tools › Allow access to messages is on.
Answering
The Inbox shows both channels together, newest first; use Messenger or Instagram at the top to see one. Open a chat to read it and reply. You can reply within 24 hours of the customer’s last message. That’s Meta’s rule: after that the reply box closes until they write again. Replies you type in Meta’s own inbox or the Instagram app show in the chat too.
Managers can read and answer these chats. Staff can too if the owner ticks Messenger and Instagram chats for them in Settings › Team.
Auto-reply
In Auto-reply, switch on Auto-reply on Messenger and Instagram to answer common questions from your own details, the same way it does on WhatsApp. Its first message says it’s an automatic reply, it hands the chat to your team when a person should answer, and it stays quiet in a chat once someone from your team replies there. You can pause it in one chat from that chat.
How long messages are kept
Messages are kept for 90 days, then deleted. Disconnecting the Page in Connection stops new messages and removes these chats from Pixelvile at once. They stay in Meta’s own inbox.
Updated 10 November 2026.